Cancellation & Refund Policy
Last updated: 2026-10-31 · BHP Production / VIZRO STUDIO
Trial and subscription payments
VIZRO STUDIO does not collect payment for the product trial. Use the trial to evaluate the product, supported devices and your newsroom workflow before buying a subscription. A ₹0 trial statement is not a charge and has no paid amount to refund.
Once a paid subscription is purchased, payments are generally non-refundable, including a change of mind, non-use, a staff change, failure to use the available allowance, or deciding that the product is unsuitable after the trial. This policy is subject to any rights and remedies that applicable law requires us to provide.
Exceptions we review
Contact us if you made a duplicate payment, an incorrect payment in error, or were incorrectly charged because of a VIZRO STUDIO system bug. We review transaction status, the relevant order, account activity and the reported fault. If we confirm an eligible erroneous charge, we return the applicable amount. A request does not itself establish that a refund has been approved.
A pending or failed bank transaction is different from a successfully captured payment. A debit alert is not proof that the business received a completed payment. We can help identify the provider reference so that the payment status can be understood before another payment is attempted.
How to request a refund
Contact support@vizro.in · 9577781416 promptly with your Channel name, registered billing email, invoice/order reference, payment date, amount and a description of what went wrong. Provide reasonable evidence when asked. Never send a card CVV, banking password or payment OTP. We may confirm your identity and authority before discussing account-specific information.
Review and processing
We investigate the reported transaction and communicate the outcome and any further information needed through your support reference. Refunds that are approved are returned to the original payment method where supported. The processing period depends on the payment provider and bank. We communicate the expected timing and transaction reference after approval; contact support for the status.
The amount refunded does not exceed the amount actually paid for the relevant charge unless applicable law requires otherwise. An offer or trial waiver does not create a cash-refund entitlement for the undiscounted price. We do not charge an undisclosed refund fee. We record appropriate billing adjustments where required; an original issued invoice is not silently rewritten.
Cancellation and renewal
You can choose not to renew when your current access period ends. Subscription expiry can pause Studio creation/export; it does not itself erase historical Channel data. A staff account change, a local-file deletion or an account-access restriction is not a refund instruction. No recurring debit is implied unless a separate mandate was clearly disclosed and authorised. Contact support before renewal if you need help understanding the next period or a downgrade.
Provider and assistance
Legal business: BHP Production
Address: Kahilipara Main Rd, Bongshar, Jonaknagar, Kahilipara, Bongshar, Guwahati, Assam 781019
Support: support@vizro.in · 9577781416
Keep your invoice and support reference until the issue is resolved. This policy does not remove mandatory consumer or other statutory remedies.