Privacy Requests & Grievances
Last updated: 2026-10-31 · BHP Production / VIZRO STUDIO
Contact for privacy and complaints
Provider: BHP Production
Address: Kahilipara Main Rd, Bongshar, Jonaknagar, Kahilipara, Bongshar, Guwahati, Assam 781019
Support and privacy contact: support@vizro.in · 9577781416
Designated grievance contact, where appointed: Contact the provider through the support route above.
What you can request
Contact us about access to your personal information, incorrect account/contact details, unauthorised access, deletion, withdrawal of optional consent, or a privacy concern about content or support records. Explain the request and identify your Channel or account using your registered contact details. Do not include a password, authenticator code, banking OTP or unnecessary identity-document copy.
Identity, authority and channel isolation
We may need to confirm the requester's identity and authority before disclosing or changing information. An administrator from another channel cannot receive your private records merely by knowing a name or account ID. A Channel Admin's operational access does not automatically authorise disclosure of every staff member's unrelated personal information.
Review and retention
We review requests under applicable law and operational responsibilities. Some data may need to remain for tax/accounting, fraud prevention, security, legal claims or dispute resolution. Record-thumbnail expiry does not automatically delete the associated news text, billing record or saved template asset. Tell us if the information appears in a private template, a demo record or a publicly displayed page so that it can be located appropriately.
Response and escalation
Keep your support reference and provide a working reply address. We will explain any further information reasonably required and the action taken or a reason why the request cannot be fulfilled as asked, subject to applicable law. Where applicable law requires a designated officer or a particular response period, those requirements continue to apply. Contact support for the relevant grievance route or escalation information.